• Home of the client online or by phone 
  • To make (his identity, his position in the company, skills)
  • Making contact
  • Offer to help, services
  • Taking R.V
  • Know how to make the customer by following his advice telephone
  • Be attentive to their needs
  • To answer based on need
  • Ask different questions about the project and its realization
  • Propose its own advice based on expertise
  • The choice of products (tiles, slates, gutters ...
  • Scaffold
  • Trading
  • Drafting of specifications
  • Deadlines
  • Billing
  • Locate a site in the city, region, country
  • Describe the poles of interest in the city or elsewhere
  • Study the mail / fax and answer 
  • Reset phone
  • The inconvenience associated with any delays in delivery of materials or other

Grammar :

  • Sound and pronunciation (saucer learn to sing in the long vowels)
  • Alphabet
  • The dates, times and numbers
  • The auxiliary be and have, do and DID
  • Articles + some and "any
  • The defective
  • The regular and irregular verbs
  • Different time simple and continuous
  • Adjectives
  • Adverbs
  • The comparative-superlative
  • Pronouns
  • Plurals

Balance control of knowledge on the 30 basic rules studied in class.